Refund policy

You can return item(s) with a few stipulations:

• There is a 21-day return window after receiving your order.
• Returns are only for defective or incorrect items/customizations.
  • Defective: if there is something wrong with the actual item
  • Incorrect item: if you received the wrong item than what you ordered
  • Incorrect customizations: this means the design was not recreated the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please also understand every product is manually made and not done by an automated machine, so very slight differences from what you submitted will not be considered a “defect”. Please see question above for more info about this (Will my design be the same as what I submitted?)
  • Refund if package is lost
  • Refund if items are damaged on arrival (take photo of damaged box before opening)
  • Refund if not delivered in 30 days

You will receive a return shipping slip once the refund is approved.

Unfortunately, we cannot do a refund if you “don’t like it” or if it doesn’t fit (for apparel). Everything is made on demand with the designs you see, so requesting a size exchange would mean producing an entirely new product. Please follow our size guides closely.

We can only approve of a refund IF the requirements above are fulfilled. We apologize for this inconvenience.

Once the defective item is dropped to the shipping provider, let us know if you want us to send a replacement or prefer the refund. We can immediately start working on it and get it shipped to you ASAP.

Please contact us if you have any questions. Our FAQ page covers more related topics about this as well.