Q: Do old photos on Facebook work?

This depends on a few factors:This image must be in a modern format, JPG or PNGThis image must not be a tiny image (resolution wise, the shortest side should be at least 2500px minimum though 5000px is recommended for most items with a DPI of 300). The customizer will give you a warning while customizing if your image is low resolution and will tell you what size [in resolution] it should be for the size you want the image to be [in inches].If the image is blurry (low resolution or bad photography) the end product will be created with this blurry image. You should be able to see if it will be blurry while IN the customizer.If you are happy with the image and it meets your requirements, then yes, you can use this image for any product you see in this store (it must still meet our guidelines however).How you ask? Simply choose a product then select "Customize". Once you're in the customizer you are able to choose to "Upload/Add Image". This allows you to log into your Facebook account which will then allow you to choose any image from that account.As a privacy factor, we do not store any login data or any of your Facebook data. All your information is encrypted during sign in. Also, the images you upload/add to the products are deleted after creating your product.

Q: What is your Acceptable Content Policy?

You CAN add as long as:You own the rights and permission to use the image (we ask that you respect the work and creative rights of others. You need to either own the content you submit to our online Customizer, or have the rights to use, display, and resell it. Content must comply with right of publicity, trademark, and copyright laws.).You CANNOT add as long as:Your image/graphic contains anything illegal or hateful contentYour image/graphic contains anything copyrighted, like a sports team logo, brand logo, people like celebrities, etc.Your image/graphic depicts pornography/nudity of any kind, obscene content, or content that depicts, promotes or praises crimes, illegal or otherwise harmful activities, terrorism and/or individuals, groups or organizations promoting any of the aforementioned will also not be tolerated. Your image/graphic contains content that expresses hatred towards or attacks on any person, group and/or their protected characteristics (such as but not limited to age, race, ethnicity, gender, gender identity, sexual orientation, religion, or disability).Your order will be denied if these rules are not abide by.

Q: Can I return an item for a refund?

You can return item(s) with a few stipulations:There is a 21-day return window after receiving your order.Returns are only for defective or incorrect items/customizations.Defective: if there is something wrong with the actual itemIncorrect item: if you received the wrong item than what you orderedIncorrect customizations: this means the design was not recreated the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please also understand every product is manually decorated and not done by an automated machine, so very slight differences from what you submitted will not be considered a “defect”.Refund if package is lostRefund if items are damaged on arrival (take photo of damaged box before opening)Refund if not delivered in 30 daysYou will receive a return shipping slip once the refund is approved.Unfortunately, we cannot do a refund if you “don’t like it” or if it doesn’t fit (for apparel). Everything is made on demand with the designs you see, so requesting a size exchange would mean producing an entirely new product. Please follow our size guides closely.So unfortunately, we can only approve of a refund IF the requirements above are fulfilled. We apologize for this inconvenience.Please contact us if you have any questions.

Design Your Own - Home & Office

Q: Q: Is it free to customize products?

Yes, everything in the customizer is free to do. You can add text to any size you wish that fits on the product and you can add any size photos all for one low-low price: $0!The price you see for the product is the total cost all the way to checkout, including the free shipping on all orders of any size.We believe in the freedom to create something special without worrying about surprise costs.-There is a caveat: All-Over Print product are FREE, non All-Over Print multi-sided products, do have an extra charge if you place elements onto the other sides.A [non All-Over Print] bag for instance, the front is FREE, but the back does cost extra. This extra charge is SEEN in the customizer at the time of customizing - there will still be no surprises.

Quick FAQs

There are no minimum quantity or monetary amounts for any order.

This is because everything is made (or customized) at the time the order is submitted.

Order one or 100, the choice is yours.

Yes, everything in the customizer is free to do. You can add text to any size you wish that fits on the product and you can add any size photos all for one low-low price: $0!

The price you see for the product is the total cost all the way to checkout, including the free shipping on all orders of any size.

We believe in the freedom to create something special without worrying about surprise costs.

-There is a caveat: All-Over Print product are FREE, non All-Over Print multi-sided products, do have an extra charge if you place elements onto the other sides.

A [non All-Over Print] bag for instance, the front is FREE, but the back does cost extra. This extra charge is SEEN in the customizer at the time of customizing - there will still be no surprises.

This depends on a few factors:

This image must be in a modern format, JPG or PNG
This image must not be a tiny image (resolution wise, the shortest side should be at least 2500px minimum though 5000px is recommended for most items with a DPI of 300). The customizer will give you a warning while customizing if your image is low resolution and will tell you what size [in resolution] it should be for the size you want the image to be [in inches].
If the image is blurry (low resolution or bad photography) the end product will be created with this blurry image. You should be able to see if it will be blurry while IN the customizer.

If you are happy with the image and it meets your requirements, then yes, you can use this image for any product you see in this store (it must still meet our guidelines however).

How you ask? Simply choose a product then select "Customize". Once you're in the customizer you are able to choose to "Upload/Add Image". This allows you to log into your Facebook account which will then allow you to choose any image from that account.

As a privacy factor, we do not store any login data or any of your Facebook data. All your information is encrypted during sign in. Also, the images you upload/add to the products are deleted after creating your product.

View all FAQs

General FAQs

No, no one does.

We use PayPal for PayPal accounts and for Venmo. If you have a PayPal account already, it is as easy as signing into your PayPal account during checkout - you do not need an account with Custom Exclusives to use PayPal (but an account with us is highly recommended so you can follow order updates easily).

For all other payment methods including Credit/Debit Cards like Visa®, Mastercard®, Discover® & American Express®, ShopPay will be processing the transaction.

PayPal & ShopPay take your payment information/CC data that you enter and processes it on their system – not CustomExclusives.com. When this happens, they are not storing any of your data.

We do not see, validate or store any of your payment or login information. Our system simply communicates with PayPal or ShopPay to get the confirmation that you have entered into a ‘payment’ agreement for that order [to be charged]. You are being charged through PayPal or ShopPay on behalf of CustomExclusives.com

Depending on the payment method chosen, the charge you will see on your financial statement is:

PAYPAL: POS Withdrawal (FIS) PAYPAL *CUSTOMEXCLU
SHOPPAY/CREDIT CARD: SP CUSTOMEXCLUSIVES.COM 617xxxxxxx MA

Yes.

We utilize a fully encrypted SSL (Secure Sockets Layer) through world renown Google Trust Services that encodes/encrypts all the processed data you see and type throughout the site. This creates a secure environment so while entering any sensitive data (shipping/billing info) it will be transmitted securely. You might see the word Google, but no worries, it's fully encrypted even from them :).

We also use two Payment Processors: PayPal (for PayPal accounts & Venmo) and Shop Pay which handles the following: Credit Cards, Amazon Pay & Google/Apple Pay.

Which means the only data we process/store is your name and address, our payment processor verifies the rest – we never store, process or see this information.

All of our products are designed and/or made at the time of order.

This is to help with overproduction and product waste so we can do our part in creating a greener environment.

We appreciate you supporting this cause with us.

You CAN add as long as:

You own the rights and permission to use the image (we ask that you respect the work and creative rights of others. You need to either own the content you submit to our online Customizer, or have the rights to use, display, and resell it. Content must comply with right of publicity, trademark, and copyright laws.).

You CANNOT add as long as:

Your image/graphic contains anything illegal or hateful content
Your image/graphic contains anything copyrighted, like a sports team logo, brand logo, people like celebrities, etc.
Your image/graphic depicts pornography/nudity of any kind, obscene content, or content that depicts, promotes or praises crimes, illegal or otherwise harmful activities, terrorism and/or individuals, groups or organizations promoting any of the aforementioned will also not be tolerated.
Your image/graphic contains content that expresses hatred towards or attacks on any person, group and/or their protected characteristics (such as but not limited to age, race, ethnicity, gender, gender identity, sexual orientation, religion, or disability).
Your order will be denied if these rules are not abide by.

We currently use PayPal for PayPal accounts (as well as Venmo).

We also accept the usual MasterCard/Discover/Visa/AmEx/Diners Credit Cards through Shop Pay. You can also use Amazon Pay, Google & Apple Pay.

Depending on the payment method chosen, the charge you will see on your financial statement is:

PAYPAL: POS Withdrawal (FIS) PAYPAL *CUSTOMEXCLU
SHOPPAY/CREDIT CARD: SP CUSTOMEXCLUSIVES.COM 617xxxxxxx MA

You can return item(s) with a few stipulations:

There is a 21-day return window after receiving your order.
Returns are only for defective or incorrect items/customizations.
Defective: if there is something wrong with the actual item
Incorrect item: if you received the wrong item than what you ordered
Incorrect customizations: this means the design was not recreated the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please also understand every product is manually decorated and not done by an automated machine, so very slight differences from what you submitted will not be considered a “defect”.
Refund if package is lost
Refund if items are damaged on arrival (take photo of damaged box before opening)
Refund if not delivered in 30 days

You will receive a return shipping slip once the refund is approved.

Unfortunately, we cannot do a refund if you “don’t like it” or if it doesn’t fit (for apparel). Everything is made on demand with the designs you see, so requesting a size exchange would mean producing an entirely new product. Please follow our size guides closely.

So unfortunately, we can only approve of a refund IF the requirements above are fulfilled. We apologize for this inconvenience.

Please contact us if you have any questions.

View all FAQs