Q: Can I return an item for a refund?

You can return item(s) with a few stipulations:There is a 21-day return window after receiving your order.Returns are only for defective or incorrect items/customizations.Defective: if there is something wrong with the actual itemIncorrect item: if you received the wrong item than what you orderedIncorrect customizations: this means the design was not recreated the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please also understand every product is manually decorated and not done by an automated machine, so very slight differences from what you submitted will not be considered a “defect”.Refund if package is lostRefund if items are damaged on arrival (take photo of damaged box before opening)Refund if not delivered in 30 daysYou will receive a return shipping slip once the refund is approved.Unfortunately, we cannot do a refund if you “don’t like it” or if it doesn’t fit (for apparel). Everything is made on demand with the designs you see, so requesting a size exchange would mean producing an entirely new product. Please follow our size guides closely.So unfortunately, we can only approve of a refund IF the requirements above are fulfilled. We apologize for this inconvenience.Please contact us if you have any questions.

Products

Q: Q: Do you store any of my payment info after purchase?

No, no one does.We use PayPal for PayPal accounts and for Venmo. If you have a PayPal account already, it is as easy as signing into your PayPal account during checkout - you do not need an account with Custom Exclusives to use PayPal (but an account with us is highly recommended so you can follow order updates easily).For all other payment methods including Credit/Debit Cards like Visa®, Mastercard®, Discover® & American Express®, ShopPay will be processing the transaction.PayPal & ShopPay take your payment information/CC data that you enter and processes it on their system – not CustomExclusives.com. When this happens, they are not storing any of your data.We do not see, validate or store any of your payment or login information. Our system simply communicates with PayPal or ShopPay to get the confirmation that you have entered into a ‘payment’ agreement for that order [to be charged]. You are being charged through PayPal or ShopPay on behalf of CustomExclusives.comDepending on the payment method chosen, the charge you will see on your financial statement is:PAYPAL: POS Withdrawal (FIS) PAYPAL *CUSTOMEXCLUSHOPPAY/CREDIT CARD: SP CUSTOMEXCLUSIVES.COM 617xxxxxxx MA

Q: Q: Is online ordering secure?

Yes.We utilize a fully encrypted SSL (Secure Sockets Layer) through world renown Google Trust Services that encodes/encrypts all the processed data you see and type throughout the site. This creates a secure environment so while entering any sensitive data (shipping/billing info) it will be transmitted securely. You might see the word Google, but no worries, it's fully encrypted even from them :).We also use two Payment Processors: PayPal (for PayPal accounts & Venmo) and Shop Pay which handles the following: Credit Cards, Amazon Pay & Google/Apple Pay.Which means the only data we process/store is your name and address, our payment processor verifies the rest – we never store, process or see this information.

Q: Q: How can I pay for my order?

We currently use PayPal for PayPal accounts (as well as Venmo).We also accept the usual MasterCard/Discover/Visa/AmEx/Diners Credit Cards through Shop Pay. You can also use Amazon Pay, Google & Apple Pay.Depending on the payment method chosen, the charge you will see on your financial statement is:PAYPAL: POS Withdrawal (FIS) PAYPAL *CUSTOMEXCLUSHOPPAY/CREDIT CARD: SP CUSTOMEXCLUSIVES.COM 617xxxxxxx MA

General FAQs

No, no one does.

We use PayPal for PayPal accounts and for Venmo. If you have a PayPal account already, it is as easy as signing into your PayPal account during checkout - you do not need an account with Custom Exclusives to use PayPal (but an account with us is highly recommended so you can follow order updates easily).

For all other payment methods including Credit/Debit Cards like Visa®, Mastercard®, Discover® & American Express®, ShopPay will be processing the transaction.

PayPal & ShopPay take your payment information/CC data that you enter and processes it on their system – not CustomExclusives.com. When this happens, they are not storing any of your data.

We do not see, validate or store any of your payment or login information. Our system simply communicates with PayPal or ShopPay to get the confirmation that you have entered into a ‘payment’ agreement for that order [to be charged]. You are being charged through PayPal or ShopPay on behalf of CustomExclusives.com

Depending on the payment method chosen, the charge you will see on your financial statement is:

PAYPAL: POS Withdrawal (FIS) PAYPAL *CUSTOMEXCLU
SHOPPAY/CREDIT CARD: SP CUSTOMEXCLUSIVES.COM 617xxxxxxx MA

Yes.

We utilize a fully encrypted SSL (Secure Sockets Layer) through world renown Google Trust Services that encodes/encrypts all the processed data you see and type throughout the site. This creates a secure environment so while entering any sensitive data (shipping/billing info) it will be transmitted securely. You might see the word Google, but no worries, it's fully encrypted even from them :).

We also use two Payment Processors: PayPal (for PayPal accounts & Venmo) and Shop Pay which handles the following: Credit Cards, Amazon Pay & Google/Apple Pay.

Which means the only data we process/store is your name and address, our payment processor verifies the rest – we never store, process or see this information.

All of our products are designed and/or made at the time of order.

This is to help with overproduction and product waste so we can do our part in creating a greener environment.

We appreciate you supporting this cause with us.

We currently use PayPal for PayPal accounts (as well as Venmo).

We also accept the usual MasterCard/Discover/Visa/AmEx/Diners Credit Cards through Shop Pay. You can also use Amazon Pay, Google & Apple Pay.

Depending on the payment method chosen, the charge you will see on your financial statement is:

PAYPAL: POS Withdrawal (FIS) PAYPAL *CUSTOMEXCLU
SHOPPAY/CREDIT CARD: SP CUSTOMEXCLUSIVES.COM 617xxxxxxx MA

You can return item(s) with a few stipulations:

There is a 21-day return window after receiving your order.
Returns are only for defective or incorrect items/customizations.
Defective: if there is something wrong with the actual item
Incorrect item: if you received the wrong item than what you ordered
Incorrect customizations: this means the design was not recreated the way you submitted it. We strive to make sure we are as accurate as possible when producing what you want, but in the case where we make a mistake, we will review it for a refund. But please also understand every product is manually decorated and not done by an automated machine, so very slight differences from what you submitted will not be considered a “defect”.
Refund if package is lost
Refund if items are damaged on arrival (take photo of damaged box before opening)
Refund if not delivered in 30 days

You will receive a return shipping slip once the refund is approved.

Unfortunately, we cannot do a refund if you “don’t like it” or if it doesn’t fit (for apparel). Everything is made on demand with the designs you see, so requesting a size exchange would mean producing an entirely new product. Please follow our size guides closely.

So unfortunately, we can only approve of a refund IF the requirements above are fulfilled. We apologize for this inconvenience.

Please contact us if you have any questions.

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